Frequently Asked Questions

Pickle Leagues is a free all-in-one platform for pickleball organizers. Run leagues, ladders, tournaments, clinics, open play, coaching directories, and more — with built-in registration, scheduling, score entry, standings, and communications.

Yes — creating a community and running unlimited events is free. There's no subscription, no setup fee, and no per-event charge. We only earn a 10% service fee (min $1.50, max $15 CAD) when players register for a paid event. Free events cost everyone nothing. See Pricing for full details.

Leagues (round-robin with sessions and standings), ladders (challenge-based ranking with optional fixed-session format), tournaments (single/double elimination, round robin, individual or team formats), clinics, drop-in open play sessions, and a coaching directory. You can run any mix in the same community.

Connect your Stripe account during community setup. Registration payments go directly to your Stripe account at checkout, minus the platform service fee. No waiting for payouts from us.

Yes. Free events have zero service fee — there's no cost to you or your players. The 10% fee only applies when you charge participants. Many organizers run free drop-in or social events alongside paid leagues.

You set the refund policy for each event. Cancellations and refunds are processed through Stripe and reflect in your dashboard. Full details on platform-wide refund rules are on our Refund & Cancellation page.

Yes. You can be an admin on as many communities as you need, and each community can have its own branding, payment account, and admin team. Court-booking integrations (CourtReserve, Brivo, RemoteLock) can be configured per facility.

Yes. We submit qualifying match results to DUPR for events that opt in, sync court availability from CourtReserve, and support Brivo and RemoteLock for door-access codes on facility bookings. Each integration is configured per community.

Email pickleleagues@outlook.com or use the Contact form. We're a small team and we read every message.

For any paid event — leagues, ladders, or tournaments — yes, you'll need to create a free account. Accounts are how we track your registrations, scores, standings, and refunds. Some free drop-in events allow guest sign-up at the organizer's discretion.

Use the Browse page to see leagues, ladders, and tournaments by community and location. You can also follow a specific community to get notified when new events open.

All payments are processed by Stripe — the same provider used by major e-commerce platforms. We never see or store your card details. Your registration fee goes directly to the event organizer's Stripe account.

Refund policies are set by each event's organizer and are shown at checkout. To request a refund, contact the organizer directly through the event page. See our Refund & Cancellation page for the platform's policies.

Scores are entered after each match, either by you, your opponent, or a volunteer. Standings update automatically. You can see your event-specific stats, head-to-head record, and overall play history from your profile.

DUPR (Dynamic Universal Pickleball Rating) is a global rating used by most competitive pickleball events. You don't need it to play here, but linking your DUPR account lets qualifying results count toward your official rating. Connect it from your account settings.

If you can't make a session, your organizer can pull in a substitute. Subs are organizer-managed — there's no public "claim" flow. Let your organizer know early so they have time to find a replacement.

Use the Forgot Password link from the login page to reset. Email and profile changes are in your Account Settings.

You can request account deletion from your Account Settings. Note that we keep certain registration and payment records as required by law and by our event organizers' bookkeeping needs.